1. Preamble
sisao.ch is the online supermarket of Sisao Sàrl, Rte de l'Etraz 8, 1184 Luins. These General Terms and Conditions of Sale (hereinafter GTC) apply to all services provided by sisao.ch.
2. Scope
The present general conditions of purchase apply, as soon as they are accepted, to all the orders and all the contracts concluded by Sisao Sàrl and its customers, that these general conditions complete. Any confirmation or execution of the contract or online order implies acceptance of these terms and conditions. Any derogation from these general terms and conditions of purchase or services must be the subject of a written document signed by Sisao Sàrl and the Contractor, which is an endorsement.
3. Listings and Commodity Orders
3.1 Registration
Registration in the online supermarket is reserved for people with the capacity to perform legal acts. It's free. It does not equate to a right of access to the online supermarket. The data needed for registration must be complete and true. Each customer is responsible for updating his data himself. Several times a year, an email about news or special promotions will be sent to the e-mail address indicated during registration. The customer will have the opportunity each time to unsubscribe by clicking on the corresponding link located at the bottom of the email.
3.2 Sending the order / conclusion of the contract
Orders can only be placed online, on the Internet ordering page. Orders can be placed up to 7 days before the desired delivery date. Orders are confirmed by e-mail. The confirmation of the order has value of contract between the customer and Sisao Sàrl. Sisao Sàrl reserves the right, for whatever reason, not to accept an order and refuse to confirm it. Any other order placed in a manner other than described above will be considered void and will not bind Sisao Sàrl. By order, the customer confirms the accuracy of all the data he has provided. Sisao Sàrl is not responsible for the delivery of the goods if the data provided by the customer are incorrect. In the event of incorrect information regarding the data or any fraud concerning the veracity of the data, the customer undertakes to be personally responsible for it and will have to assume the civil and / or criminal consequences that may ensue.
3.3 Editing and Canceling Orders
Once confirmed, orders can not be changed. Cancellation of confirmed orders is possible up to 36 hours before delivery, during Customer Service opening hours. Any subsequent cancellation is considered void. The customer having canceled an order confirmed and not having respected the modus operandi described above, undertakes to honor in full this order.
3.4 Incomplete deliveries
The main objective of sisao.ch is to do everything possible to deliver in sufficient quantities and in an irreproachable quality all the products ordered. In exceptional cases, however, it may happen that, for different reasons, a product is no longer available in the required quantities or can not be delivered. If products are not available at the time of delivery, they will not be sent later or replaced by others. The quantity actually delivered is shown on the delivery note and on the invoice. In case of missing items or reduced quantities, the customer can not claim compensation or damages. If a billed item can not be delivered, the corresponding amount is refunded to the customer. There is no new delivery and the customer can not claim damages. The customer will be informed at the latest at the time of delivery.
4. Shipping
4.1 Delivery of the merchandise
The goods are delivered directly to the address and the person indicated by the customer. It is the customer's responsibility to be present at the time of delivery of the package. Sisao Sàrl is not responsible for the quality of the products if the customer fails to receive the goods. If the customer is not present at the reception of the goods, it will be able to withdraw this one the following day in the post office indicated on the carrier's note.
4.2 Delivery times and deadlines
The delivery partners of Sisao Sàrl make every effort to respect the dates and times of delivery. However, all the indications of hours provided by the delivery partners of Sisao Sàrl are only indicative. A delay is in no way a reason for cancellation of the order and does not give any right to any compensation. If the delivery partners of Sisao Sàrl are unable to fulfill an order confirmed by Sisao Sàrl, Sisao Sàrl can not be required to provide delivery by other means. The customer is not entitled to any compensation. These situations will be managed on a case by case basis between Sisao Sàrl and the customer.
4.3 Delivery costs
The amount of delivery charges depends on the method of delivery, the value of the order after deduction of any coupons and discounts, and the frequency of orders. For certain assortments and delivery methods, a minimum amount per order can be set.
4.4 Delivery and Invoice
Delivery notes and invoices are sent electronically whenever possible.
4.5 Cancellation of the delivery by Sisao Sàrl
If, for reasons beyond the control of Sisao Sàrl (wrong delivery address, absence of consignee, forbidden access, traffic made difficult by inclement weather or road traffic, etc.), or for cases of force majeure , the delivery is made impossible or almost impossible, Sisao Sàrl is entitled to cancel the order. Any claim by the customer to any compensation in kind or damages is in this case entirely excluded, insofar as Sisao Sàrl undertakes to inform the customer immediately.
4.6 Back Products
All returns must be notified in writing to the following e-mail address: info@sisao.ch. Sisao Sàrl will inform on a case-by-case basis the procedure to follow in order to return the goods and collect the refund. Shipping costs for the return remains the responsibility of the customer. If the aforementioned procedure is not respected, no refund will be made.
5. Price and payment
5.1 Price
All prices are in Swiss francs, including VAT. The prices in force are those which are posted on the site www.sisao.ch at the time of the order.
5.2 Methods of payment / solvency survey
Several payment methods are available. The order comes into preparation once payment is received. The client of Sisao Sàrl expressly authorizes solvency investigations and, for this purpose, the transmission to third parties of data concerning him. Sisao Sàrl undertakes to keep confidential all data relating to its customers. Possible means of payment are indicated at the time of the order.
6. Product Labeling
6.1 Product Information
The product descriptions published in the online store are updated regularly and with the utmost care. In some exceptional cases, these descriptions may not match the information on the product packaging. In case of discrepancy between the description and the packaging, the packaging is the proof. Changes can be made at any time to the formulations, we recommend you regularly check the list of ingredients on the packaging.
7. Electronic communication
In the current state of the art and the Internet, data exchanges over the Internet can not be guaranteed without errors or are always possible. Sisao Sàrl can not therefore commit itself to ensuring a permanent and uninterrupted availability of the online service and disclaims all liability in case of technical or computer errors occurring during a sale or for any delays in processing or receiving orders.
8. Discounts, discounts and vouchers
8.1 Loyalty Rewards and Delivery Fees
Sisao Sàrl can grant loyalty bonuses in the form of reduced delivery packages to customers who regularly place orders.
8.2 Purchase Orders
Only one voucher can be validated at a time. Any cumulation is impossible.
9. Customer Service and Claims
The Customer Service is at the disposal of the customers for any information and helps them in case of problems or complaints concerning the services of www.sisao.ch.
Sisao Sàrl Customer Service
Rte de l'Etraz 8
CH-1184 Luins
Tel: +41 79 213 5271 (national tariff)
E-mail: info@sisao.ch.
Defects noted must be reported immediately upon receipt of the goods. Otherwise, the goods are considered as flawless and accepted by the customer. Hidden defects must be reported immediately after their discovery to Sisao Sàrl Customer Service.
10. General conditions
10.1 Data Protection
The data collected is treated confidentially and in accordance with the rules of good faith. During the first contact, your personal data such as last name, first name, address, age, email address are collected for the proper conduct of business operations and for marketing purposes. In addition to the data entered deliberately, various information from log files (sort of computer activity reports) are automatically collected when accessing the site. Sisao Sàrl makes a distinction between basic data (IP address, date and time of access, etc.) and dynamic data (name of file accessed, history of clicks, etc.). These data are analyzed anonymously at for statistical purposes, for example to establish the number of accesses to the portal that took place on a given day. Moreover, all the data transmitted by you (name, search fields, balance query, forms, etc.) can be recorded, even if they are not part of a completed transaction (order, eg). The details of your purchases can be analyzed for marketing or advertising purposes. This analysis is performed for each client using an automated and anonymous process. Sisao Sàrl simply crosses certain information to divide its customers into several target groups to which it sends individualized information about its products and services. Several times a year, an email about news or special promotions will be sent to the e-mail address indicated during registration. The customer will have the opportunity each time to unsubscribe by clicking on the corresponding link located at the bottom of the mail.Sisao Sàrl uses Google Analytics, a website analysis service of Google Inc. This service uses cookies to evaluate the use of the website and report on its activity.Your data is confidential and will not be passed on to any third party. However, you have the option to declare during the process of seizure that you do not want to receive advertising from Sisao Sàrl. Sisao Sàrl, however, declines any responsibility concerning the security of the data transmitted by Internet. The data transmission is not encrypted. However, we automatically offer encryption for sensitive data.
10.2 Saving Clause
If parts of these terms and conditions are, for one reason or another, inapplicable or invalid, the validity of the other provisions will not be affected.
10.3 Applicable law and jurisdiction
Sisao Sàrl and the client recognize the exclusive jurisdiction of the Vaud courts, subject to appeal to the Federal Court, ruling under Swiss law.